Separate commercial rights
One purchase never unlocks an unrelated product, module, edition, legal company, add-on, support level, location, or update channel.
Commercial terms and product boundaries
Each legal company, product, edition, module, add-on, location, support level, and update channel requires its own approved entitlement.
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One legal company identity
Connected branches and sites remain beneath the licensed legal company according to the purchased entitlement. A separate unrelated company requires its own commercial identity.
Final sale and support first
Digital licenses, activations, add-ons, configured systems, professional services, and major-version upgrades are final sales after provisioning or work begins, except where rights cannot legally be waived. Customers must use UMOSTEK Live Chat first for ordinary billing, delivery, activation, licensing, and service concerns.
Payment-dispute escalation
Once a customer escalates the disputed transaction to a bank or payment processor, ordinary support cannot resolve or change that transaction. UMOSTEK preserves evidence and responds through the financial institution process while preserving customer operational data.
Support coverage
Limited complimentary help covers account access, activation, verified defects, critical security matters, and standard documentation. Installation, configuration, training, migration, customization, third-party troubleshooting, priority service, and ongoing administration require an active support contract or approved paid service order.
Data preservation
Trial expiration, payment lock, add-on suspension, edition or entitlement changes, failed updates, rollback, and payment-dispute review must never delete customer operational records.